Job Responsibilities:

General

• To receive trip requests from the client and ensure every request is being arranged and managed to client’s satisfaction
• Administration of clients records in Leon and compile monthly flight activity reports for the assigned accounts if necessary
• Ensure company policy and regulatory procedures are respected and complied
• Review and maintain crew expenses record

Client Services

• Coordinate all trips request of the managed aircraft
• Manage and coordinate all trips of the assigned aircraft whilst maintain a professional and efficient service corresponding to the standards of our VIP clients at all times
• Take ownership of clients flights, ensure all relevant items are completed prior to departure
• Follow through with clients flights on sub-chartered aircraft

Operations

• Coordinating all airport permits, ground services with dispatch team
• Provide and administer alternative solutions in the event of a technical problem or non-availability 
• Support Charter department in the event of charter requested by client
• Close liaison with Clients representative and relevant TAG departments, department heads and Charter department to ensure smooth progression of all trips.
• Involve in crew scheduling and positioning if required

Trip Arrangement

• Analyze trip details and provide timely and professional advice to client during planning stage.
• Deal with ad hoc request in an efficient manner
• Provide detailed itinerary planning assistance
• Provide cost estimation for owners’ trips if necessary
• Co-ordinate with FTAdmin department for contract crew support.
• Assist the application of crew travel documents
• Involve in the planning of flight crew annual leave, line check, line training, CRM & SEP course and medical check
• Ensure Flight time limitation is compiled
• Translating emails between CAMs and clients, such as ad hoc maintenance events, annual leave or training, as required

JOB REQUIREMENTS

Requirements:

JOB SPECIFIC COMPETENCIES

• Team Player: Demonstrates a strong ability to support department staff members, managers, and establish collaborative relationships with peers.
• Effective Communication: Have strong interpersonal skills and the ability to establish, develop and maintain business relationships in addition to excellent presentation and negotiation skills.
• Planning and Organising: Able to work independently, effective time management skills with the ability to manage accounts and campaigns simultaneously. Must be able to prioritise daily and weekly tasks and possess a “sense of urgency” to ensure deadlines are met.
• Customer Focus: Provides satisfaction for both internal and external customers and creates partner relationships.
• Problem Solving
• Negotiating & Influencing

QUALIFICATIONS AND REQUIREMENTS



• A Bachelor Degree in Business or Aviation discipline
• 5 years of relevant experience
• Strong interpersonal and collaborative skills with the ability to effectively interface with all levels and departments on formal, informal written and verbal bases
• Detail oriented, excellent listening skills, patience and ability to handle a fast-paced environment
• Must be able to set priorities and manage time effectively
• Flexible to work outside the regular hours
• Ability to influence others while working towards common company goals
• Must possess excellent oral and written communication in English, Cantonese and Mandarin